Lucky Hologram Return and Refund Policy
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At Lucky Hologram, we are committed to ensuring our customers receive the highest quality visual technology products. If you are not completely satisfied with your purchase, the following policy outlines your rights and the steps for resolution.
1. Eligibility and Timeframes
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Return Window: Customers may initiate a return request within 15 days of the original delivery date.
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Condition Requirement: To be eligible for a full refund, items must be returned in original, unused condition with all included accessories and protective packaging intact.
2. Shipping and Responsibility
| Scenario | Responsibility | Cost Coverage |
| Defective/Damaged Items | Lucky Hologram | Covered by Company |
| Customer Preference/Change of Mind | Customer | Customer Responsibility |
3. The Resolution Process
To ensure an efficient experience, please follow these steps to process your request:
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Initiate Request: Email our support team at info@luckyhologram.com with your Order Number and a brief description of the return reason.
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Authorization: Upon review, our team will provide a Return Merchandise Authorization (RMA) number and the designated shipping address.
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Inspection: Once the item is received at our China facility, our quality assurance team will inspect the product.
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Refund Issuance: Approved returns will be processed within 7 business days, with funds credited back to your original payment method.